Refunds
Refund Policy
Last updated: 17 October 2026
This policy covers refunds for Scanner purchases made through https://secureplan.net.
1. Merchant of Record
Scanner purchases are sold by Paddle, our reseller and merchant of record (the relevant Paddle contracting entity is determined by the location you purchase from). Paddle collects your payment and, once a refund is approved, processes the actual refund to your original payment method. This policy supplements, and does not replace, the Paddle Buyer Terms and Paddle’s own Refund Policy, which govern your transaction with Paddle.
2. Statutory Withdrawal Rights
Consumers may have a statutory right to withdraw within 14 days of concluding a distance contract, subject to applicable law. Starting to use Scanner does not by itself remove that right. For digital content, any loss of the right depends on the legally required prior express consent, acknowledgement and confirmation. For services, beginning performance at your express request may permit a proportionate charge for what was supplied; loss of the right on full performance is subject to the applicable consent and acknowledgement requirements. Mandatory remedies for non-conformity or non-performance remain unaffected. Paddle Buyer Terms and its Refund Policy apply to transactions sold by Paddle, without overriding mandatory consumer rights.
3. Refund Eligibility
Our separate commercial policy permits a refund request within 14 days of purchase where Scanner has not been materially used beyond initial evaluation, for example by running assessment tasks or generating reports. Other commercial requests are assessed case by case. This usage condition does not restrict statutory withdrawal, conformity or other mandatory remedies, or rights granted by the Paddle terms applicable to your transaction.
4. How to Request a Refund
Use the contact form with your order or transaction reference and the reason for the request, or submit your request directly to Paddle as described in the Paddle Buyer Terms. If you are considering a chargeback with your bank or card issuer, please contact us or Paddle first so we can try to resolve the issue directly.
5. Processing Time
We aim to respond to refund requests within 5 business days. Once a refund is approved, Paddle processes it to your original payment method; it may take several additional business days to appear, depending on your bank or card issuer.
6. Non-Refundable Cases
Outside mandatory rights and the terms applicable to your transaction, our commercial refund policy does not cover consultancy already delivered or material use beyond reasonable evaluation. Statutory withdrawal and remedies for non-conformity or failure to provide a service are assessed separately and are not refused solely because the service was used.
7. Contact Us
For questions about this policy, use the contact form on this website.